As many of you know, I moved into my house 1 year ago this week. And it was a new build, which always comes with some issues. Mine have mostly been minor. But one issue that has emerged may take an act of congress to fix!
Three weeks ago, while taking a shower in one of those pre-made insert kind, I shifted my position and heard a popping sound. I look down and there is a crack in the floor of the shower with some of the fiberglass missing 😮! So, like one does when one has these issues, I contacted the builder’s customer service department as the shower is covered under warranty. I was then guided to call the plumbing people directly to submit a warranty claim. All of this occurred on March 7th. That day I called the number listed and got a voicemail so of course I left a message clearly stating my name, number, and address. Two days go by, no return call. So, on Wednesday, I try again getting the same voicemail and leaving the same message as before. Again – no response. Now this is a big pet peeve of mine. If I leave a voicemail for a company, I expect about a 24-hour turnaround to respond to my message, so my frustration level is climbing (I’m about a 3-4 on the frustration meter at this point 😡).
I leave it until Monday, the 14 because at this point it isn’t going to get fixed this week. And did I mention that I have to shower in the guest bath with a shower liner that insists on attacking me the entire time I’m showering 😳, the guest bath that is down the hall from my master? Yeah, that’s fun 🙄.
Soooo, Monday the 14th rolls around and I try the number again, vowing to contact the builder’s customer service agent if I can’t get a live human on the phone. Lo and behold a real person answers (hallelujah). I explain the situation and she tickity taps on her keyboard and tells me she can schedule an appointment for the following Tuesday (the 22nd) so of course I jump on it. Now I’m happy camper. Well, that was short lived because she calls me back immediately to say that the warranty department has to come out, take pictures and investigate, so cancel the appointment I just scheduled 🤦♀️. Now I have to wait for a call from the warranty dept. to schedule that appointment (frustration level = 5 😡😡). Then the 18th rolls around, and I have to call again. And give the same information again. And still, no contact from the repair people. I wait then I call on Monday (the 21st) twice and get the same damn voicemail that never returns calls 🤬🤬🤬. Try again Tuesday, get a live person, and give my information for the THIRD time. And still no call! The absolutely worst customer service of all time! At least this time I made a point to get her to send me something via email so that they can’t say I didn’t contact them before the 1-year warranty expired (not so dumb after all 😉). Friday rolls around and still no follow-up on my complaint. Now I call back, wanting to know who do I need to call and yell at about this, because I know that the person taking the information is not at fault and probably has limited power. Unfortunately, the woman I spoke to was out, so of course I called today. She was going to escalate the situation to management, so we’ll see if that yields any results.
So while I await a response, I’m left to wonder which deity I pissed off recently (insert patented dramatic/woe is me sigh here 😮💨😆).
Time to smudge 😁!
My Lemons My Lemonade 