
It’s been a very busy week in my household but with that busyness comes stories of how ridiculous things are in my life 😁.
Last week I finally bit the bullet and made an appointment at the Apple store in Charlotte so that I could upgrade my very old computer and have the Genus bar transfer the data from old to new. If you’re wondering why I didn’t do it myself, might I remind you of the numerous occasions where electronics get squirrelly around me and things happen that aren’t supposed to, allegedly. I know enough about myself to ask for help when needed. But this adventure was not without its challenges.
Challenge one: Drive to Charlotte. Why is this a challenge? Two reasons – 1. I don’t consistently drive in a large city anymore so it stresses me out when I have to navigate not only a large city, but one that I am unfamiliar with (yes, I have GPS, but I constantly worry about being in the wrong lane or about other people who know I’m from out of town and are annoyed by your very existence in their city); 2) I have become such a hermit that I will put off going places because I get overwhelmed by the whole adventure (a touch of social anxiety, I suspect 🤔). But I persevered and made it with time to spare.
Challenge two: Getting past the gatekeepers to buy my new computer. You see I had already decided on the MacBook Air with 512 GB of memory. I didn’t need to speak to someone to review all of my options, I knew what I wanted. So, I tell all of this to the check-in guy and he was kind enough to place the order and send me to someone who would pull the product and check (cash?) me out. Problem solved. I walk over to the cashier, for lack of a better description, and I kid you not, her device disconnected from the server as she went to pull up the payment app they use 🤦♀️. Took the obligatory three steps back and everything works just fine. The electronics thing hadn’t happened for so long, I had to laugh at the timing. But this went more smoothly than anticipated because challenge number three was nearly pushed me over edge.
Challenge three: Bringing my computer in from my car. For those not familiar with an iMac it is a 27 in monitor with the hard drive built in and weighs 12.5 lbs. It is awkward to carry and gets heavy due to that awkwardness. Now when I took my iMac for service in 2019, they were kind enough to send a gentleman and a cart with me to my car to bring it in. They were not inclined to do so this time around (“we can’t have employees follow you out to your car”). They wouldn’t even lend me a rolling cart to bring it in! So I had to force them to hold on to my recently purchased computer so I wasn’t dragging that back and forth for no good reason, go out to my car to get my computer, walk it about 3/10ths of a mile through Dillard’s into the mall and to the Apple store all while trying not to drop it. AND I had to recheck in for my Genus bar appointment! Where the hell is the customer service Apple?
Thank the goddess that my Genus support person was exceedingly capable, very patient and incredibly kind (even if he thought I was cuckoo about how electronics can act around me 😆). I might have lost my s🤬🤬t if he had had an attitude. And even though he was great, I had one more obstacle to overcome. You see when I asked him to migrate my data from one computer to the next, he initially said that I would have to leave both computers with them for 24 to 48 hours (a piece of information left out when I scheduled to appointment with tech support) because of where I would be in the queue. Did I mention that I live an hour and a half from Charlotte? AAAARRRRGGGGHHHH!!!
Lo and behold, because sometimes I get my act together, I had also brought my back-up drive and he said that if I had two hours I could stay and begin the back-up from the drive with his assistance. So that’s what we did. Now he did have to step away to assist others, but he checked back frequently and found me another person to assist when he left for his lunch break 😊. That is how customer service should work.
It took an hour, but the data install went smoothly, with a few assists from the second Genus bar guy (questions/prompts that you’re not sure what to do with and the like). And as a bonus, the management must have changed out, because they lent me a cart and an employee to take both computers back to my car.
So finally, at four pm, I got into my car for the long drive home, exhausted from the entire experience – 7 ½ hours in total. But I have my new computer and that was worth the price of admission.
And yesterday, I spent a majority of it adjusting to a screen half the size of my iMac and relearning the subtle differences of between a laptop and a desk top. Mainly because I’m challenged 😆😆😆.
So it’s been a minute 😊.





